Forum Discussion

JMH's avatar
JMH
Neighbour
1 day ago

Customer Complaint

We joined Telus (big mistake) in July 2026 and I have now spent over 8 hours on the phone with them to fix almost everything.  TV didn't work properly, they had to make so many adjustments on their end,  both home phone and cell phones had to adjusted (one is still not working properly - can't connect to the home internet).  Sales rep has gone AWOL.  If I could, I would move to another carrier.  I would really like to speak to a LIVE person regarding all the issues.  Anyone have ideas on how to do that?

1 Reply

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    1 hour ago

    Hey JMH - Sorry to hear the experience has been frustrating for you, we'd like to take a closer look at everything with you, look out for a message from us!