Forum Discussion
Solved
Copper to Fibre Migration Problems
I have been bombarded with phone calls, letters, emails, and texts saying my neighbourhood has received a service upgrade from the copper network to the PureFibre Network, and the copper network in my...
dru
Community Manager
Community Managerkvan Sorry to hear about that experience. A member of our back-end team looked into this and discovered some records weren't updated to reflect new PureFibre flags so we've gone ahead and fixed it. I'm hopeful we got it right for you this time. Have you contacted us again since your last post?
- Hello again dru. Unfortunately, the problems are still unresolved!! I was finally able to book the installation appointment for today, September 26, to have the technician complete the install. I’ve been receiving texts the past several days confirming the appointment, and I have answered all of them, still confirming the appointment. I received one at 9:00 am, again confirming the technician would arrive between 1:00 - 3:00 pm, but then I get another one 1/2 hour before the technician was supposed to be here, saying the appointment has been moved to October 28!!! 1/2 hour before they were to arrive!!! So I called yet again to find out what’s going on - I’m now being told there’s a problem with the SERVICE ADDRESS!!! I’m so frustrated!! I had to make arrangements to be at home this afternoon to accommodate this appointment, then they don’t bother showing up? I could scream….
- dru Thank you so much for checking into this for me, and finding out there was in fact a problem. I just called the Migration Team back to attempt to book the appointment again, and voila, they were now able to follow through with booking the installation appointment. This process has been a nightmare to say the least, but I’m so grateful you were able to help and finally solve the problem. Thank you, thank you, thank you!!
