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Connect App - Not connected to Home Network
The Connect App no longer works. It says, "You need to be on your home Wi-Fi and enter your admin password to proceed. Please ensure you're connected to your Wi-Fi and reopen the app to try again" ...
We're aware of a bug. We're working on a fix which we hope to deploy soon. I don't have a timeline yet but once we have something concrete, we'll definitely share it with you. Please stay tuned!
*Edit: Accepting as solution to pin this to the top for visibility.*
Yes it's frustrating. The Telus tech support can do nothing but open a ticket with their back office calling it application issue. The tickets are closed without solving the issue or any one from their backoffice reaching out to me. Sich a shame that no one in Telus want to take the ownership of resolving this app issue.
Bright side is you can connect using the web interface.
Login using to http://192.168.1.43/login.htm
Use the user ID as admin and password behind the cove of Network access hub. I suggest do not change this user ID and password.
The you can find the ip address of the wifi 6 booster in wireless devices or devices tab tab.
Log in to http://192.168.1.XX/login.htm put the address of your wifi 6 booster you in there. The user ID admin and password is in the wifi 6 booster behind the bottom cover.
Here you can change your SSID and password and even enable guest wifi ID. Do not touch any other configuration or settings.
All the best.😊
The first one for Network Access Hub should be
Login using to http://192.168.1.254/login.htm Use the user ID as admin and password behind the cove of Network access hub.
Sorry for the confusion
