Chatbot missing 3 words suggested improvement

Yesterday I  asked the Telus chatbot something like this: "I  have a new iPhone &  the new phone is asking me for an activation code to allow me to  transfer the sim from my  old phone to the new one.  Where can I  get this code?...

"The Chatbot replied "would you like to  buy a cellphone...?"

Not exactly helpful; Cleary  this little sales bot is not programmed to be honest enough to  say when it is clueless. My  suggestion is add to the chatbots programming 3 words: "I  don't know" and even better "here is a number to  call to  speak  to  somebody who does know something" 

I  considered changing providers if this shows the level of care &  attention I  get. Luckily I  found a helpful human and he helped 

Just a suggestion - 

JH