CGNAT

Hi Telus Support / Moderators,

I am a PureFibre residential customer currently using my Network Access Hub (NAH) in Bridge Mode with my own router (ASUS RT-BE88U).

I recently noticed that my WAN IP address is falling within the 100.64.0.0/10 Carrier-Grade NAT (CGNAT) range (100.81.x.x), rather than a standard public dynamic IPv4 address. Because my connection is behind CGNAT, my remote security cameras and work-from-home VPN tools are unable to establish incoming connections.

I already spoke with front-line phone support, who advised they didn't have the tools on their end to modify IP provisioning. Could a moderator or Tier 2 specialist please assist in removing my account from CGNAT so I can receive a standard, free public dynamic IPv4 address?

I am happy to send over my account details via Private Message whenever you are ready.

Thank you in advance for the help.