Forum Discussion
Can't reach a human who knows anything about fibre optic in our building
Our building decided to go fibre optic. Telus's contractor has been out twice but has been unable to install it. I was told that they could pair it with our copper wire but in over 2 months, I canno...
TELUS_Support
Official Support Team
Official Support TeamHey Vickiben - we can try to help. Can you please send us a private message and we will go from there?
I have been told 3 times by different Telus people that someone with information will contact me. Someone did call me last week to say they had no answers but had put a call in to the appropriate team and expected to hear back within a day or two. Still nothing.
- TELUS_Support
We’re sorry to hear about the ongoing issues with your fibre optic installation. To get this sorted out, please send us a private message with your account details, including any reference numbers or previous communication, so we can investigate further.
