Forum Discussion
Can't manage my package selection through the website or the Telus app
I've been trying to change my OptikTV selection for the past week with no success. The website loads fine but then it gets stuck in a perpetual loop then gives me an error
I've tried on different browsers - Chrome, Firefox, Edge with the same results. Disabled all browser extensions and plugins. On mobile, I've forced stopped the app, cleared cache and as a last result just straight reinstalled it but it gives me the same error every time.
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I have the same issue with managing internet and Optik and just get the "Something went wrong. Try again" message. Good to know that asking for a technical fix provides not solutions so I do not waste my time trying. Confused whether this is intentional or not?
I have the same issue and have been dealing with it for a few months now with no resolution. It has now gotten worse because I also cannot manage Internet service any more. I always get the "Looks like something went wrong. Please try again." message every time. I have had several conversations with support, they were able to replicate the issue on their end, but no fix. No issues with the account or anything, and no service issues. I have been with Telus for about a decade or maybe more...
Based on my Google PlayStore review, I've been having this problem for at least a year and a half:
- dru
Community Manager
Noobie two issues that I can think of off the top of my head:
1) Are you a new customer? Sometimes it can take one full bill cycle before the option is enabled online2) Account/payment related. There could be a limitation on certain accounts relating to their status. For this issue, we wouldn't be much help on community since it requires agent intervention.
Of course, there could be a technical issue also but these tend to be rare. Can you confirm #1 for me?
