Forum Discussion
Can't Log into TV sites
I am trying to log into different TV sites (TSN, CTV, Global) with my optik account. It is the right password and such but I get this message:"There was a problem. An error occurred connecting with y...
Optik-Kate
TELUS Team Member
TELUS Team MemberHi slimdraogon do you by any chance have ad blocker turned on? And are you able to login via incognito mode? Alternatively, you can use the TELUS TV+ app or watch at telustvplus.com to access what's live and On Demand from CTV/TSN/Global.
Incognito does not work either. Same error.
I have allow all cookies and third party. i have my adblocker turned off for telus and those other sites.
I just tried to telustvplus.com and I clicked Log In and got a message that says "Error You are not currently logged in please try to login again."
This is weird because the login screen where I put email and password never even came up.
Last week, I tried to delete all cookies and the same message would come up.
- FuzzyLogic
Community Power User
Possibly you have saved credentials in your browser? Also check if you have it set to sign in automatically:
Has anyone in the company ever seen the messages that I am receiving when trying to sign in? Please see above to see picture of the message. Or has other customers ever seen this?
Searching online, looks like some have seen the same message with CraveTV.
