Forum Discussion
Cannot contact Telus about home Internet
I have/had Telus internet for a long time, no longer on a contract and I moved recently mid August. I contacted telus to move my internet services to my new location. The support person said they wo...
Yes, I just want to cancel it at this point and sort it out later... but I cannot seem to find any way to cancel a subscription on my Telus account. Am I missing something??? If you can direct me to where I can cancel my plan that would be fantastic. I'll sort the billing out later, but as it stands with them not allowing me to contact them in any meaningful way it is challenging to say the least.
I almost always use the online Chat to get anything done on my account. Answer "I need to speak to a person" to every question the Bot asks you and eventually you'll get a person.
annoyingly it just keeps telling me to call the number over and over, thanks though.
I may have lead you astray with my oversimplified instructions to answer with "I need to speak to a person" to everything. You may need to answer certain questions with a real answer to get you to the right agent. It could also be a case of not having any online Chat agents available right now. Try again later or tomorrow.
Well you were right I could get a hold of them through the chat feature, the number connected to my account was 'suspended' but my issue with the chat was actually a simple one, I did not know what a 'homes solution customer' was and did not think I was one of them and kept selection 'no'. I just had to select 'yes, I am a homes solution customer' and that brought me to the proper chat!
