Forum Discussion
Billing Inconsistencies Following TV Upgrade
Our whole process with Telus had been an absolute nightmare. I was put on a TV contract without accepting the term. I only upgraded my TV package and I was charged additional fees for set up. After t...
TELUS_Support
Official Support Team
Official Support TeamWe're truly sorry to hear about your experience. That’s not the level of care or support we aim to provide, especially to long-standing customers with multiple services.
We want to fully review your account, including the contract details, charges, and the timeline of your upgrade. Please send us a private message with your account information so we can escalate this matter.
I have not recieved a response after the intial email Telus sent out. The day of this post. So I am not satisfied with the action, so far.
- TELUS_Support
We sent you a private message but didn't hear anything back. We'll send another, thanks.
I have sent telus my account information twice now to verify my account. Please send me an email where it will be seen by someone.
- TELUS_Support
Hi , check your inbox, we sent you a message.
