Anybody else have total crap internet?

Connectivity has been garbage for at least 6 months.  They sent a tech once and then sent me a new modem.  Still is probably only working (I guess) 50% of the time. 

I'm seriously considering changing providers.

I'm paying for the highest level of fibre optic. 

Difficult to stream, browse , or even send emails!

Anyone else having troubles?  I'm in Kits (16th and Larch).