Forum Discussion
Another day dealing with Telus support...
... another day of complete let down. I've wasted enough of my time with them. I'm trying to cancel all my services and switch over to Rogers. My contract is all done and this was the opportuni...
So just to sum up the time from first point of contact to product delivery:
Wednesday March 12, 2025 to April 2 ... exactly 15 business days / 3 weeks
The really great stuff:
- C_Fun, Forum tech support (5-stars)
- Ken, Escalations Manager (5-stars)
- Abhishek, Tech Site Installer (5-stars)
The really bad stuff:
- The tech not showing up for the appointment... without any kind of notice that the appointment was not going to be kept
- Member Retention failing to do any follow up... promised to call me back and never did (wow, way to send a message about my value as a customer).
Whatever process kicked in after C_Fun took over my issues ... it should become the standard.
There clearly are really good folks at Telus ... who really know their stuff... I hope Telus appreciates their hard work.
Big thanks to C_Fun, Ken, and Abhishek (and all the folks who support them)! 👏
TELUS_Support
Official Support Team
Official Support TeamThank you for sharing your experience with us! We truly appreciate your patience throughout this process and are glad to hear that we provided you with excellent support. We’ll be sure to pass along your kind words to them! We’re sorry for the issues you faced along the way, including the missed appointment and lack of follow-up. Your feedback is invaluable in helping us improve our service. If there’s anything else we can do for you, please don’t hesitate to reach out.
