Forum Discussion
Another day dealing with Telus support...
... another day of complete let down. I've wasted enough of my time with them. I'm trying to cancel all my services and switch over to Rogers. My contract is all done and this was the opportuni...
Nope, no help.
I wanted to exhibit some patience... some empathy on my part that Telus reps might just be swamped... but alas no reply.
Doesn't seem to matter to Telus what I need... I can't give them money or take it away.
At the very least if they had ANY sense of customer service I would get a reply on my status.
ie. Sorry for the inconvenience, but we are very busy and will get back to you by <some explicit timeframe>
... even if that time was far in the future... rather than "I will get back to you" ... and ... nothing.
Its just a black hole ... talking to an actual live person did not help.
At least with Rogers they when they tell you they will get back to you, they do.
I will try replying to the private message.
If that fails, I will just talk to Rogers and have them deal with Telus on my behalf... Im sure they will be glad to convert me for a 2 year contract.
same situation (my post eerily similar)....are moving to rogers as well
Do you have to pay out your existing contract to move over to Roger’s? I’m thinking the same thing. After they charged me $1400 for a smart lock installation, and numerous emails and calls, I’m done. I’m tired of being promised a call back that I’m never gonna get 😔
When I switched from Shaw to Telus, Telus handled all the details. I’m assuming Roger will do the same… luckily Im on the last month and my contract is over
although i did get a 'badge' for doing my first post....looking for suggestions on where i should instruct them to put it
