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AI endless loop
Does Telus have a customer service phone number (for home services) that has a real live person on the other end? I'm frustrated talking to AI in an endless loop trying to get what should be a simple...
PS: My problem was not technical and required human intervention/correction. In case anyone was wondering.
Well, it took 6 days to actually speak to someone that was able to answer a simple question and had the ability to resolve my issue. The whole conversation lasted no more than a few minutes. I never did receive a call back after the initial call from Telus that went straight to my voice mail. I left two return voice mail messages, following the instructions that was provided to the letter. I got tired of waiting so I endured AI again this afternoon. This time, I managed to get AI to connect me to a "team member" after a verbal struggle. That took just under one hour while having to listen to some awful, repetitive 'music' 😒. I mean really, listening to 'ocean waves' or some other nature sounds would be far better than having to endure something worst than standard 'elevator music'.
Six days is too long for a simple fix. It would have been longer if I had not managed to get AI to connect me to a live person and I had the patience to hang in there on the phone.
