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AI endless loop
Does Telus have a customer service phone number (for home services) that has a real live person on the other end? I'm frustrated talking to AI in an endless loop trying to get what should be a simple...
PS: My problem was not technical and required human intervention/correction. In case anyone was wondering.
The way I deal with the Telus AI bots, both with a voice call and with the on-line chat, is to not answer their stupid questions, but to firmly and emphatically say "Please connect me with a real person". Usually after the second or third time I demand this, it does connect me.
That was my method in the past. If that didn't work, I used broken speech. One and/or the other always got me through to a real person. That didn't work for me this time. Thinking back, perhaps I didn't try long enough.
