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AI endless loop
Does Telus have a customer service phone number (for home services) that has a real live person on the other end? I'm frustrated talking to AI in an endless loop trying to get what should be a simple...
PS: My problem was not technical and required human intervention/correction. In case anyone was wondering.
There was an attempted phone call but it went straight to my voice mail. Most likely because I have call control enable and my number was called by an auto-dialer. Regardless, I got the voice mail and followed the instructions to leave a message directly via mailbox. I left my full name, phone number, case number and the name of the person that contacted me. This was on Aug 12th and I have not received a call back at this time. I will try again and leave a second message.
Dimo-X
Moderator
ModeratorThanks for the update and your patience stonehorse. We’ve responded to your PM and want to assure you that a member of our team will be in touch with you soon. We apologize for any inconvenience caused by the missed call and appreciate your efforts in leaving a detailed message.
