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AI endless loop
Does Telus have a customer service phone number (for home services) that has a real live person on the other end? I'm frustrated talking to AI in an endless loop trying to get what should be a simple...
PS: My problem was not technical and required human intervention/correction. In case anyone was wondering.
Dimo-X
Moderator
ModeratorHi Stonehorse, looks like the team has reached out to you. Kindly reply to our PM if you need any further assistance.
There was an attempted phone call but it went straight to my voice mail. Most likely because I have call control enable and my number was called by an auto-dialer. Regardless, I got the voice mail and followed the instructions to leave a message directly via mailbox. I left my full name, phone number, case number and the name of the person that contacted me. This was on Aug 12th and I have not received a call back at this time. I will try again and leave a second message.
- Dimo-X
Thanks for the update and your patience stonehorse. We’ve responded to your PM and want to assure you that a member of our team will be in touch with you soon. We apologize for any inconvenience caused by the missed call and appreciate your efforts in leaving a detailed message.
T17TELUS Team Member
Hi! Please keep us updated.
No update other than I was informed I may receive a call today.
