Forum Discussion
Adding Number to Call Control
I have room for more numbers, but unable to add a new number to our accepted list on call control. I manage our call control from a PC using Bing. When I click on "Add a Number", the screen ch...
TELUS_Support
Official Support Team
Official Support TeamHello, we'll send you a private message to discuss further!
I have the same problem. I'm using Safari on a Mac and the screen reads the following, but there's no interface for adding numbers.
"No callers added yet.
Add a number to your Accepted list to ensure they reach you without being screened."- TELUS_Support
Hi there, Currently, there is a known issue. You can manage the three most recent calls using the Call Control IVR system. This allows you to review and update recent contacts directly. If you need to update additional contact numbers that are not listed in the Call Control IVR system, our support team can assist. Please contact us for assistance.
Actually no, they won't. I'm talking to customer service now and he said he can't access the call control feature for "privacy reasons"... both my telus app, and any computer I login to, will not allow me to add numbers to the list. It's currently Feb 18, 2025...
- Hi,thanks for your message. No, I haven't contacted tech support - haven't felt like running the gauntlet of Telus' call-in support 😉Cheers,Robinsegg
No kidding! Me neither.
