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30 minutes delay when using Airplay
When using TelusTV+ on my iPhone or Tablet, I can watch live program on my portable device but when I use Airplay on my LG WebOS device the signal is 30 minutes behind - meaning if the show is live a...
Hi Jacques_carrier jaredh Dippy2005
The TELUS TV+ app team is aware of the problem, and are working towards a resolution. Unfortunately, it doesn't affect all devices, and relies on Airplay integrations across multiple vendors (LG, Samsung, Sony, Apple etc.).
As an example, Airplay works as expected for me from my iPad to all devices, and from my iPhone to Apple TV, but I experience the described 30 minute delay when I Airplay from iPhone to a Sony TV or a Samsung TV. One thing that I've found 'resolves' the issue is to choose your program from either Live TV or Guide, start playback, initiate Airplay, (you'll see it's 30 minutes behind), and then close the player (X in the top right of the sending device). Rechoose the program from the guide and it will be on the correct time. Most channels also have restart enabled on iOS, so you can always restart any live airing program from the beginning.
Optik-Kate
TELUS Team Member
TELUS Team MemberHi Jacques_carrier Ralph99 jaredh Dippy2005, we looked into this issue and logged a ticket with Apple. This issue happens when users Airplay to a third party device like Sony/Samsung. No issue when Airplaying to Apple TV. While we wait for Apple to get back to us, please try the temporary workaround of starting airplay, stop playback without disconnecting, and then start playback again.
