Forum Discussion

Jsun's avatar
Jsun
Organizer
6 years ago

20mbps download speed or lower when I should be getting 40-50! 2 or lower upload speed.

I have been having issues with my wifi for a few months now (since we moved into a new house) and I feel like I have tried everything and i’m out of ideas now so ANY help would be great! So around abo...
RonAKA's avatar
RonAKA
Rockstar
6 years ago

I hope that Nighthawk can help you interpret the numbers. I am just guessing, but my suspicion in the case of my numbers I posted is that the Line Rate is potentially the limit Telus has imposed on the line (based on the service you are paying for), because line 1 and 2 are identical. The Attainable Line Rate may be a measure of the quality of the line. In my case the SNR is better on Line 1 and the Attainable line rate is also higher. If I am right then it is basically saying the line is capable to deliver more than what I am limited to. Not sure where the TV demand fits into this...

Jsun's avatar
Jsun
Organizer
6 years ago
what would a normal downstream/upstream be for internet 50?
  • RonAKA's avatar
    RonAKA
    Rockstar
    6 years ago

    buckycat, based on my readings 100 Mbps may be possible. If I take 85% of my total attainable I get 100 Mbps. Seems there is room, but that may depend on your actual copper line lengths and noise. 

  • buckycat's avatar
    buckycat
    Rockstar
    6 years ago
    I will post my speeds when installed.
  • buckycat's avatar
    buckycat
    Rockstar
    6 years ago
    100 is still available on dsl as I am getting installed at my new place next week. I was told by the agent that it isn’t advertised but available.
  • polecat's avatar
    polecat
    All-Star
    6 years ago

    Nighthawk  Well what can i say that is what they me. Still upset about the 6 hr transfer to gmail for i platform that is substandard. And watching all the problems that some people are having.

  • RonAKA's avatar
    RonAKA
    Rockstar
    6 years ago

    Nighthawk said "75, 100, and 150 aren't offered on DSL currently"

     

    Interesting. They must be trying to push fiber. I find no reason to switch from DSL 75 to fiber. 

  • Nighthawk's avatar
    Nighthawk
    Icon for Community Power User rankCommunity Power User
    6 years ago

    Jsun  - Those line speeds are tight for 50mbps. With only about 58mbps combined line speed (your real world top speed will be slightly less), Optik could eat into your bandwidth and affect the speed you get on other devices. In my area, each line is only 25mbps so the maximum Telus let me have with Optik TV is 25mbps for internet on one line, and another 25mbps on the second line dedicated specifically for Optik. That's likely what they should have done in your area to avoid problems.

     

    polecat  - The support rep is off on the upload speeds for each of the copper plans. Telus' website still has all the info for the currently offered ones. 75, 100, and 150 aren't offered on DSL currently. There also isn't a fibre 50 plan on the website. 25 then 75.

     

    Plan	        Down     Up
---------------------------
 15 (DSL)         15      1
 25 (DSL)         25      5
 25 (Fibre)       25     25
 50 (DSL)         50     10
 75 (Fibre)       75     75
 150   "         150    150
 300   "         300    300
 750   "         750    750
 1000  "         940    940
 1500  "        1500    940
===========================
  • polecat's avatar
    polecat
    All-Star
    6 years ago

    Jsun  Here are all the speeds.  Got this from tech on the 11th. Copper first  down then up 15-5-------25-10----50-15-----75-20----100-25-----150-30 T These are available on fiber also but it is then they are equal down and up (50/50) etc. Phone # for copper 310-2255 or 1-800-400-2598.. fiber 1-855-595-5588. I was on chat and got this info from them. Polecat

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