Forum Discussion
2.4GHz WiFi internet speeds are slow, my WYZE cameras are slow
I'm having a very large issue regarding connection speeds for my WYZE cameras and my 2.4GHz Wi-Fi internet connection in general. I just have two cameras and they're both located in the same room...
A-B
Community Manager
Community ManagerIt definitely does warrant looking in to, especially with the speed you're getting on your cameras specifically. Have you spoken with our SmartHome team about this? They'd be able to look in to troubleshooting and/or dispatching a repair tech to your home!
So I managed to talk to someone over the phone.
We tested the 5GHz band, as expected it's working fine gets about 170Mbps download.
I disconnected from 5GHz so my phone was forced to use the 2.4GHz, only got around 1-15Mbps.
The tech connected to my modem and tried different channels. None of them helped the speeds, some actually made it go to around 2Mbps.
She reset my modem, thought maybe it was congested (doubtful I only have like 4 devices connected to it). I only connected my phone to it, still got around 15Mbps.
Tech did not have an answer and came to the conclusion the modem was defective and is sending me a new one.
Is this fairly common? Does the 2.4GHz band breakdown frequently on TELUS modem/routers?
- A-B
It isn't common for sure, thus the dispatch of new equipment. I agree too, with only 4 connected devices, 'congestion' seems really unlikely. Let us know how it goes when it arrives...and very much appreciate your patience!
