Forum Discussion

JPNM's avatar
JPNM
Neighbour
6 months ago

Webstore order support

Placed an order for two new iPhone 16 Pro's to open a new account with Telus to come over from another mobile company. Received an alert from Telus that further information is required to complete th...
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
6 months ago

Hi JPNM - as an alternative you can visit a TELUS store with two pieces of ID and they will be able to help push the order along.

 

We can't verify identification over the Neighbourhood but we can help answer any questions. Feel free to send us a private message if something comes up

  • jqvander's avatar
    jqvander
    Neighbour
    4 months ago

    This is wrong. I went into a store and they told me they are unable to help. I have to call. Been on hold going on 7 hours now.

    • A-B's avatar
      A-B
      Icon for Community Manager rankCommunity Manager
      4 months ago

      Sorry about the long wait. Have you been able to get through to our team for assistance?

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