Forum Discussion
Solved
Travelling / Roaming Questions
I recently changed my plan (after speaking to a rep) to '5G+ Complete' with $0 unlimited long distance pack (27 countries) as I will be travelling to Mexico (with a short business trip to the US) for...
Hey bluebell - Great question! That could be confusing, let us have a closer look at the account with you. Look out for a message from us!
I have the same question but am not able to receive a clear answer from TELUS support.
I have the TELUS 5G+ Complete Explore 250GB plan and my contract states that there are no additional roaming charges when traveling to any of the listed 68 international destinations.
"Talk, Text & Roaming: Unlimited talk, text, and data use in Canada and 68 international destinations, allowing you to use your phone and keep your Canadian number abroad without extra roaming charges."
However when I speak with the TELUS representative some have confirmed that this is correct while others inform me that I either need to add the Europe Easy Roam travel pass to be able to use date in Europe, while others have informed me that my plan will allow for data in Europe but that there will be an additional $5 per day roaming charge, and some have even told me that the additional roaming charge is $18 per day.
Does anyone have experience with traveling to Europe with this plan and are there no extra roaming charges added.
Under your plan it should tell you what countries are covered by your Easy Roam package, most are but some are not.
