Forum Discussion
Streaming throttling
Hi, why is there such throttling of streaming from my mobile device? I’m on a 5G+ plan (with a 15 Pro Max phone), but I can barely watch Twitch or YouTube at 720p. Speedtest always shows 200+ Mbps an...
TELUS_Support
Official Support Team
Official Support TeamWe've flagged this to our team to investigate. You always have the option of reaching out to our Mobility support team as well for investigation and troubleshooting.
I already went down this router, trust me. First they asked me to restart my network settings, which I did but didn't really help at all. After this, I was told to get a new SIM card, which I also got and it didn't help with anything at all. Third time I called again and I was asked again to reset my network setting and they explained to me that the first person who did it, apparently did it wrong. However, this didn't fixed anything at all.
Like I said, the only work around to fix this is getting a VPN. I have 4 lines with Telus and they are all experiencing the same issue.
