Stop nickel and diming customers every step of the way.

Hi there, thank you for taking the time to share this experience with us. We’re very sorry for the frustration and confusion with your first bill. There are some one-time and prorated charges on your first invoice, but all ongoing monthly discounts and promotions should absolutely be reflected as expected. Since you’ve mentioned the $15 home services discount and the prorated offer not being applied, we’d like to review your account in detail to ensure everything is correct. Please send TELUS_Support​  a private message with your account number and contact details so we can investigate further.