Forum Discussion

chdgrs's avatar
chdgrs
Neighbour
7 months ago

Send/receive all messages

Hello, Our organization recently purchased iPhone SEs for our staff; each phone has a data plan. We want to ensure that all staff members are able to send and receive all messages (SMS, MMS, iMessa...
El-Eric's avatar
El-Eric
Icon for Community Manager rankCommunity Manager
3 months ago

Hey tsk3238​ - this is a strange issue. Have you tried putting your SIM card into another phone? That can help narrow down the issue but receiving text messages is free and does not decrease your 400 text limit. 

Are you having issues with 2FA from all websites or just the same ones over and over again?

tsk3238's avatar
tsk3238
Friendly Neighbour
3 months ago

You did not read my post carefully with a purpose. Cannot receive at all: 2FA, SMS from anyone except Telus System Service text messages I cannot even response back when asked with their "Reminder: TELUS (Free SMS): 3 quick questions about your recent  experience will help your service! How would you rate .....blah, blah"

  • SuperFred's avatar
    SuperFred
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hello tsk3238​ , we'll respond to your PM shortly and we'll look into your prepaid account's balance.

  • El-Eric's avatar
    El-Eric
    Icon for Community Manager rankCommunity Manager
    3 months ago

    I read your post, that's why I wanted more information. Can you send us a private message to our page TELUS_Support​ so we can look into it?

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