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Prepaid Mobile Plan
Hi, Is there a phone number I can call to speak with a rep? My prepaid account was topped up at the beginning of the month. The account states that it does not expire until April 29th. I have be...
Hi there, once the account is topped up, you need to purchase a plan otherwise your device won't work. Give that a try. If you still require assistance, you can send a private message to TELUS_Support and they can look into this with you.
Your account probably got deactivated because your balance went to $0 before you topped up. You need to call Telus Mobility to get the account/SIM reactivated. You can try calling one of these 2 numbers:
1-877-277-7745
1-866-558-2273
Hi,
Thanks for the response. Account wasn't at zero. Went to an outlet today and it was fixed in under a minute.
.
Slàinte!
~I~
