Forum Discussion

ISMack's avatar
ISMack
Neighbour
10 months ago
Solved

Prepaid Mobile Plan

Hi, Is there a phone number I can call to speak with a rep? My prepaid account was topped up at the beginning of the month. The account states that it does not expire until April 29th.   I have be...
  • C_Fun's avatar
    C_Fun
    9 months ago

    Hi there, once the account is topped up, you need to purchase a plan otherwise your device won't work. Give that a try. If you still require assistance, you can send a private message to TELUS_Support and they can look into this with you. 

C_Fun's avatar
C_Fun
Icon for Community Manager rankCommunity Manager
9 months ago

Hi there, once the account is topped up, you need to purchase a plan otherwise your device won't work. Give that a try. If you still require assistance, you can send a private message to TELUS_Support and they can look into this with you. 

  • ISMack's avatar
    ISMack
    Neighbour
    9 months ago

    Hi,

    Thanks for responding! Have never had to do that before, it just automatically applied to the prepaid plan. All working now.

    Slàinte!

    ~I~

Related Content