Forum Discussion
Solved
Prepaid Mobile Plan
Hi, Is there a phone number I can call to speak with a rep? My prepaid account was topped up at the beginning of the month. The account states that it does not expire until April 29th. I have be...
Hi there, once the account is topped up, you need to purchase a plan otherwise your device won't work. Give that a try. If you still require assistance, you can send a private message to TELUS_Support and they can look into this with you.
So it seems that this forum is not monitored by any Telus employees. Why do they even have this as an option for help? It is now 18 days with no cell service even though my account has money deposited and it states that it doesn't expire until April 29th. Yet they took out a 911 charge on March 8th. What ever became of Telus customer service? Account states deactivated.
Your account probably got deactivated because your balance went to $0 before you topped up. You need to call Telus Mobility to get the account/SIM reactivated. You can try calling one of these 2 numbers:
1-877-277-7745
1-866-558-2273Hi,
Thanks for the response. Account wasn't at zero. Went to an outlet today and it was fixed in under a minute.
.
Slàinte!
~I~
