Forum Discussion
Partial Charges on bill incorrect
I signed up 5 lines with Telus Mobility at the Shopping Centre and when I ported over and installed the SIMs I saw the plan and charges were incorrect in MYTELUS. I called into Loyalty the next day ...
Ended up talking to another rep who checked into it and said they cannot reimburse due to the policy as my rate plan was $70. This is crazy as it was messed up from the start due to Telus not me. So they are looking into it more and will call me back tomorrow.
It’s simple. My phone plan (after discounts) is $25/mo so prorate the partial charge days based on that. Unbelievable that it has to go through so much effort. So far I have spent hours on the phone to fix Telus errors and now I am being asked to accept $60+ for no good reason.
TELUS_Support
Official Support Team
Official Support TeamHi LDX - it sounds like what you are receiving is a monthly credit for your account. This means that your plan is $70 per month and you're receiving $45 in credits every month.
This means that partial charges are not affected as you're still being billed $70 for your lines for those extra days but you also received the $45 in credits. I understand where you are coming from but the best way I can answer this issue is by saying that you're receiving credits and not a discount for your services. Next bill you will see the $25 per line + any applicable taxes
