Forum Discussion
Online Trade Ins
Never process a trade in online, even if there is an good trade in bonus credit. The only reason I completed my trade in online was for the bonus credit because duh. I have gotten confirmation that ...
Oh no! This sounds like a nightmare. I’m already starting to worry about my device that I traded in because the status has not changed since Dec 1.
I checked the Canada Post tracking number multiple times to confirm if my device was actually received and it was. I even saw the signature of the recipient.
The device has been with Mobile Klinik since Dec 5. Today is Dec 14 and I still have not heard a thing! The page on MyTelus where I can see the progress of my trade in says that assessment should only take 3-5 days.
I have also been trying to get through customer service but no luck. I can’t get ahold of anyone. So I have no clue about the real status of my device, I can’t even complain because I can’t reach anyone from Telus, and I now don’t even have the option to bring my old device somewhere else because Telus already has it.
This whole thing feels like a scam and I feel incredibly stupid for even trying this in the first place. What a poor way to treat your customers, Telus.
I checked the Canada Post tracking number multiple times to confirm if my device was actually received and it was. I even saw the signature of the recipient.
The device has been with Mobile Klinik since Dec 5. Today is Dec 14 and I still have not heard a thing! The page on MyTelus where I can see the progress of my trade in says that assessment should only take 3-5 days.
I have also been trying to get through customer service but no luck. I can’t get ahold of anyone. So I have no clue about the real status of my device, I can’t even complain because I can’t reach anyone from Telus, and I now don’t even have the option to bring my old device somewhere else because Telus already has it.
This whole thing feels like a scam and I feel incredibly stupid for even trying this in the first place. What a poor way to treat your customers, Telus.
You too? DARN IT, I did the same for blackfriday. They received my phone since Dec 5, we are now Feb 4 and still no credit. They told me by the 3rd billing i should see it. STILL DONT SEE IT. Telus is a joke, I dont even know how my mother and partner can still be with them. HORRIBLE CUSTOMER SERVICE, no solution to problems.
