Forum Discussion
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Online Order, New Device/Plan Setup
Hi, my name is Justin, long time Telus Mobility user, I just signed up to the forums today to get some help with my recent order online. Back on November 25th, I ordered an iPhone 13 with a new plan ...
Customer Service Agreement or a Shipping Label to return my old device: Sometimes they send this label by email so you have to print it or you might have to get it off their site somewhere but it's best to call and check.
If Telus sent you a new nano sim card I would suggest you use the new one and it should be activated by them before sending.
Customer Service Agreement or a Shipping Label to return my old device: Sometimes they send this label by email so you have to print it or you might have to get it off their site somewhere but it's best to call and check.
If Telus sent you a new nano sim card I would suggest you use the new one and it should be activated by them before sending.
Thanks for your reply, sorry for not getting back right away, however I did want to wait until I got a response back from Telus and I did this morning, I received an email regarding my order, online device return confirmation form and online my plan has been updated to the new one as well as the shipping label is available to print, all in all I had to do was just get my device ready and wait for the Telus email with the details. Thanks again for responding digitalife.
