Forum Discussion
Onboarding
I'm in Bali but wasn't getting my OTPs sent to sms so I switched to Telus' top plan covering Asia etc. Didn't get the onboarding sms. Emails just tell me to register and account which I did. When sig...
Because I didn't get any instructions emailed (I can't receive SMS with previous provider - Koodo), my phone knows nothing about Telus yet. My phone (with Koodo) doesn't even try to connect to a local telephone company (no roaming working), so no phone calls either. Wi-fi only so I get email, WhatsApp, Apple texts (blue - not green sms).
TELUS_Support
Official Support Team
Official Support TeamWe'll send you a private message shortly since we'll need more information regarding your account. It will be easier to assist you if we can have a big picture of what's going on with your service.
I did what you asked, but now another day has passed with my phone and SMS not working. Send me an email with the onboarding instructions already.
