Forum Discussion
Number Transfer
Hi, my fiancée was with Bell and needed a new phone so I added her on my account and ordered a new IPhone 14. We received it today, and set it up, inserted new SIM and requested a phone number transfe...
NFtoBC
Community Power User
Community Power UserWhen you first set up the phone, you should have been issued a (temporary) Telus number, and the phone should have connected to the network from that number. The Telus number would have subsequently been displaced by the bell number.
What happens if you put her old SIM in the phone, or uses her old phone?
Did you provision the new SIM by adding it to the new account you created? Usually you need to add the SIM number in the account.
