Forum Discussion
Not able to do changes on the app
For the last month I have been trying to change my mom’s mobility rate plan. The app kept telling me I had to call in. Everytime I called and explained what I needed, the system would send me a text w...
dru
Community Manager
Community ManagerShann799 It sounds like a backend issue but there isn't a way for us to determine that on community - it'll require a ticket to be cut in order to investigate it.
Do you use social media at all? I know it's not a long-term fix but in the interim, you can engage our social media team for help with the rate plan until such time the issue is fixed:
- Facebook
- Instagram
- X (Formerly twitter)
