Mobility account unlisted on services

I have tried unsuccessfully for nearly two hours to link my new mobility account to my home services online.  I have the mobility account number, however the Telus site does not recognise it or my mobile number. I can't pay my bill and have been charged a late payment fee. Even though I stated this issue when settling another matter over the phone (which took a great deal of time) it was not rectified. There is no way to link my services so that I can set up automatic payments! I need this resolved now!