Forum Discussion
Loyalty offers
My wife and I have been telus mobility customers for 24 years and all 3 home services for 5 years.
i was told last week to call on Black Friday for a better offer then they could do then.
well I just got off the phone with loyalty and they basically offered me the same as what is offered online?
i’m very confused and disappointed with the whole interaction.
is this how they treat loyalty?
Doesn’t seem worth it.
2 Replies
Same for me. I was told I would receive a call back with the Black Friday offers and never did. After 3 hours on holds and a couple of redirects and disconnects they just read the offers straight from the website. When I said those plans weren't competitive they transferred me to the loyalty line that was closed and I got disconnected yet again. Just awful.
TELUS_SupportOfficial Support Team
Hi Miles_hi - we understand that you want to get the most value out of your dollar. Here on the Neighbourhood we don't have a sales process or control over offers or prices but what we can do is get a team member to contact you to see what else we have available as things change during this time.
Please send us a private message and we will do what we can to help you
