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hihiabcd's avatar
hihiabcd
Neighbour
2 months ago

Legit Win-back promotion offer or Scam?

I switched to another service provider, and I received a promotional call from someone who claimed to be a Telus staff member. They asked about the plan I am currently on and offered me a mobile plan for $30 for 5G 100-110Gb (24 months) if I switch back to Telus. After the first 2 years, it will be $40 with auto transition, or $50 if I do it manually. They called me with (866)558-4147. I am wondering if this is a scam or if this is a legit Telus number. Would the in-store representatives be able to assist me? And if there are "Win-back" offers like this, if I go in-store, because I am super worried about doing anything like this over the phone. 

Thanks!

Mobility

2 Replies

  • Nighthawk's avatar
    Nighthawk
    Icon for Community Power User rankCommunity Power User
    31 days ago

    It's supposedly a valid number for Telus but it's also possible for scammers to spoof their caller ID so it shows they're calling from that or any number. I've never heard of "auto transition" before so that makes me a bit suspicious of the call.

    $30 for 100GB seems too good to be true to me. Telus doesn't even have a regular advertised 5G plan that comes close. There is a 5G+ plan on their site for $65/mo that has 100GB of data. That's a sale price also and the regular plan cost is usually $75/mo. I'd be surprised if Telus would offer that for less than half the cost as a win-back. Assuming it was Telus that called you.

    I'm doubtful that store reps would have access to win-back offers but you could always ask.

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