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I thought TELUS is a big company?
Dear Support Team, I am tired, BRO. I requested a call, and then your team called and wanted to transfer twice, I agreed, and then I had to wait for 2 hours and 30 minutes, and the call got d...
- I would recommend calling their sales line instead! I gave up on the service line after an hour but when I called the number for opening an account I got a rep within 2 minutes. This is not a staffing problem, telus could easily reduce wait times if they chose to, but why would they?
The number was 1-877-613-8463
Ditto, I've tried calling half a dozen times in the hopes of signing a new contract with new phone. wait on hold between 1 and 2 hours each time before giving up. If you can't hire enough people to answer your phones within a reasonable time at least have a call back option so people don't have to sit on hold. Used to be the best in the biz but customer service has gone to **bleep**. That and their insistently growing greed are soon to watch me walk after 12 years of loyalty. Get your heads out of the sand!
