Forum Discussion
robsden
2 months agoNeighbour
How to set up new iPhone 17 on Telus
I hope to help someone runs into this scenario: buy an iPhone 17 from Apple and convert old Telus phone with physical SIM. This is the right process to migrate to the new phone, which I found after one very frustrating day:
- buy the new phone from Apple.
- go to Telus store and buy an e-SIM ($20+tax).
- start new phone and migrate the old phone to the new phone (wait for all the apps to be loaded). Now all is transferred, except the SIM/ phone number.
- Go to the MyTelus site and link the e-SIM to the account number for your phone, provide the SIM number (19 digits). This links the e-SIM to the phone number.
This is the navigation path in MyTelus: Plans and Devices -> Select Subscriber -> Swap your SIM Card -> I want to transfer my number to a new physical SIM or an eSIM QR code voucher - Go to the new phone and Add the eSIM (Settings -> Cellular), scan the 2D bar code on the eSIM card.
- Wait to be activated; you may need to restart the new phone.
- Wipe off the old phone.
Some things to note:
- Apple store people minimize the complexity, cost and time in migrating from physical SIM to eSIM and pass responsibility to the carrier.
- iPhone 17 does not have physical SIM any more, iPhone 16 is the last iPhone in Canada to have physical SIMs.
- eSIMs cannot be transferred at Telus between phones. Having an eSIM on your old phone does not help.
- Makes no sense to convert the physical SIM to eSIM on your old phone.
- Procedure listed on Telus website to convert from physical SIM to eSIM doesn't work.
- Telus AI phone is a nightmare, ask to talk to a human and bypass AI.
- Chat is also borderline useless as you get bounced between incompetent and competent people, and they drop and pick up the chat randomly.
- Telus store people don't know the procedure, as they receive incomplete information, but at least they try.
1 Reply
- WaytakNeighbour
It is not necessary to purchase an eSIM for the described scenario. Converting from a physical SIM to eSIM is free! Just log into your MyTelus account.
- Under “Plans & Devices” in the “Manage my Device” section choose “Swap your SIM card”
- Select the phone number of the phone you are upgrading
- Select “I would like to set up an eSIM”
- Choose “Enter my EID” (you’ll find the EID on you iPhone under Settings - General - About)
- Follow the remaining prompts on your phone to setup and enable the eSIM
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