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robsden's avatar
robsden
Neighbour
26 days ago

How to set up new iPhone 17 on Telus

I hope to help someone runs into this scenario: buy an iPhone 17 from Apple and convert old Telus phone with physical SIM. This is the right process to migrate to the new phone, which I found after one very frustrating day:

  1. buy the new phone from Apple.
  2. go to Telus store and buy an e-SIM ($20+tax).
  3. start new phone and migrate the old phone to the new phone (wait for all the apps to be loaded). Now all is transferred, except the SIM/ phone number.
  4. Go to the MyTelus site and link the e-SIM to the account number for your phone, provide the SIM number (19 digits). This links the e-SIM to the phone number.
    This is the navigation path in MyTelus: Plans and Devices -> Select Subscriber -> Swap your SIM Card -> I want to transfer my number to a new physical SIM or an eSIM QR code voucher
  5. Go to the new phone and Add the eSIM (Settings -> Cellular), scan the 2D bar code on the eSIM card.
  6. Wait to be activated; you may need to restart the new phone.
  7. Wipe off the old phone. 

Some things to note:

  • Apple store people minimize the complexity, cost and time in migrating from physical SIM to eSIM and pass responsibility to the carrier.
  • iPhone 17 does not have physical SIM any more, iPhone 16 is the last iPhone in Canada to have physical SIMs.
  • eSIMs cannot be transferred at Telus between phones. Having an eSIM on your old phone does not help.
  • Makes no sense to convert the physical SIM to eSIM on your old phone.
  • Procedure listed on Telus website to convert from physical SIM to eSIM doesn't work.
  • Telus AI phone is a nightmare, ask to talk to a human and bypass AI.  
  • Chat is also borderline useless as you get bounced between incompetent and competent people, and they drop and pick up the chat randomly.
  • Telus store people don't know the procedure, as they receive incomplete information, but at least they try.  
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