Horrible Webstore Experience

For this thinking about placing order through Telus online, DON'T DO IT.  My experience with the Webstore is driving me and business account away from Telus. They cancel legit orders and give customers a never ending runaround. I placed a personal order for 4 Samsung Galaxy S25 Ultras on a Black Friday deal (also have a business account with 8 devices). After 5 calls and 6 hours on the phone to Telus for "more information needed" they just canceled the order with the message 

"Unfortunately we are unable to proceed further with your online order at this time. Please visit a TELUS store location to activate your service.
Your order has been canceled and payment has been voided, please allow 3-5 business days for the transaction to be completed."

How can they treat customers like this and expect to increase business...