Forum Discussion
Avalon
2 months agoNeighbour
Google Play Charges to my Telus Bill
I canceled my account late last month (but have since re-opened a new account with Telus as I was unhappy with the new provider). My old account initially showed a credit, but that amount is now less...
Unhappy26
28 days agoNeighbour
I had the same exact issue. I NEVER subscribed for a Busuu subscription as I have never heard of it, nor need it, nor know how to subscribe to it. It appeared on my invoice in Oct, and realizing this, in Dec I called Telus to understand the charge, and learnt the same thing as Avalon. Telus said they could nothing as it was third party. The Telus rep helped us access the Busuu account, and we contacted Busuu to cancel it Dec 16, but its still on my Jan invoice. We had spoken to someone at Busuu in Dec, and now the same telephone number they have to contact Busuu to cancel the account NO LONGER works. We contacted Busuu by email, and they cannot confirm who the subscription is maWe are again appealing to Telus, AS A LOYAL LONG-TERM CUSTOMER, to solve this for us. I think it is a scam, and Telus should not be allowing third party anything to scam their customers.
TELUS_Support
Official Support Team
27 days agoHi there, can you send us a private message? We will look into this for you and see how we can help.