Forum Discussion
Ghost Icon - My Telus on phone
I am unable to uninstall the My Telus app from my Samsung G23. It has not functioned since Nov 2025 when I added it. I go to log in, correct login and password, and app goes back to log in page. I lo...
TELUS_Support
Official Support Team
Official Support TeamThanks for the screenshot. Not sure why it wasn't working for you. As it's a carrier bundled app, it can't be deleted but can be disabled which removes it from the app drawer and prevents it from operating in the background.
My phone is a BYOD. Not a Telus phone.
- TELUS_Support
Have you updated the app?
