Forum Discussion

ckfindling's avatar
ckfindling
Neighbour
2 months ago

Ghost Icon - My Telus on phone

I am unable to uninstall the My Telus app from my Samsung G23. It has not functioned since Nov 2025 when I added it. I go to log in, correct login and password, and app goes back to log in page. I lo...
ckfindling's avatar
ckfindling
Neighbour
2 months ago

I previously did power down my phone twice before and there was no change. I did another Disable, and then another Enable, and tried to log in again. I finally gained access to my account. 

But...why doesn't the Uninstall button appear when I click the app on my phone? (every other app offers it) *Just personal apps edited out on image.

For now, I'm happy I have access, but it was a weird loop I couldn't get out of. 

TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
2 months ago

Thanks for the screenshot. Not sure why it wasn't working for you. As it's a carrier bundled app, it can't be deleted but can be disabled which removes it from the app drawer and prevents it from operating in the background.

  • ckfindling's avatar
    ckfindling
    Neighbour
    2 months ago

    My phone is a BYOD. Not a Telus phone. 

    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team
      2 months ago

      Have you updated the app? 

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