First Time NSF Fee Waiver

Vy_N, were sorry for this situation and we'll do our best to assist you here. If you had sufficient funds in your bank account on September 25th and the payment cleared when re-attempted on October 2nd, being hit with an unexpected $80 NSF fee feels completely unfair—especially when you set up pre-authorized payments to avoid payment stress in the first place.

You shouldn't be penalized for a processing desync or bank-to-carrier communication failure, and you certainly shouldn't have to pay $80 for a policy you weren't clearly informed about at sign-up. We'll send you a private message since we'll need to access your account in order to assist you, thanks for your time.