Escalation Inquiry

This is an update on my Escalation Inquiry (above). As you can see I was contacted by someone here telling me that there will be a private message for me. There was  a private message for me, from someone who didn't introduce himself or provided his position/function in Telus organization, asking me for more details. I immediately provided more details. Few pages of more details, and I asked, once again, for a contact information to lead/head manager of Telus Escalation Management Team for Alberta or Western Canada. This request was IMMEDIATLY REFUSED without any logical explanation. For the next seven days this unknown someone was playing the game of cat and mouse with me without moving the matter forward at all. After the exchange of 14 MESSAGES SO FAR his latest trick was the claim that: "The image didn't attach to the message on our end so it's not visible to me, unfortunately." Just to explain, he asked me to provide him with the screenshot of an original offer I received from Public Mobile/Telus. I attached the image to the my message (not to mention that I already sent to Escalation Manager before and it was verified by him) and sent it to him. I can open the message from the Sent and Inbox folders with the image perfectly attached and visible, but he can not see it. Poor thing. This is legendary Telus customer service in action (legendary in a negative sense of course). After 8 days and 14 messages the matter did not moved forward an inch. I will keep you posted.