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EasyRoam won’t turn off
Hi there, I have tried to turn off EasyRoam and switch to pay per use on the app and website and I can’t. I tried calling and Telus offices close at 5 pm PDT? Any solutions for how to turn it off or g...
- I should have been more clear. I was checking my wife's plan and she has Canada US and Easy Roam US wasn't shown. I later checked my Canada only plan and Easy Roam was shown in My TELUS but there was no button to disable it. I've had it enabled for a long time. The disable button only showed after I texted REMOVE to 7626 and then adding it back using My TELUS.
I'm on a Canada-US plan now so it doesn't make sense to see the Easy Roam US option but I recall being able to turn it on/off from my account when I had just a Canadian plan. A-B do you know if that has changed?
A-B
Community Manager
Community ManagerIt usually is done by our team, mostly to avoid PPU charges for calls and mostly data.
I think the info on this page needs to be updated then.
https://www.telus.com/en/mobility/travelFrequently asked questions
Which destinations are covered by Easy Roam?How does Easy Roam work?...- Easy Roam can only be managed using self-serve and not through a TELUS Representative.
- A-B
I meant if it wasn't showing up for this person, reaching out to our team would be an alternative.
