Forum Discussion
Delivery issues with online Mobility upgrade
I decided to upgrade my phone online as I was due for a new device in June, and the deal online was very good. There was no option to pick the device up in store, and I did not see any warning while ...
TELUS_Support
Official Support Team
Official Support TeamSorry to hear you missed your shipment. We don't have a great deal of influence on the courier delivery times but you're right about offering an in-store pickup option. While we don't offer this as an option, we'll definitely forward this as feedback to our stakeholders.
Regarding the package being returned, we'll have a look to see if there are any updates to share. We'll send you a private message to collect some info.
