Forum Discussion
Customer service rep constantly hangs up on me
I have had multiple cases where I called mobility customer service and during the middle of our call, they ask if they can put me on hold for a short period. However, I then seem to go back into the ...
I just sent you a private message with information about how to contact me to reconnect the call, which the agent should’ve done when he disconnected. If your team is truly interested in making right, I expect you will call me today. I will update this thread to confirm if you did.
TELUS_SupportOfficial Support Team
Thanks for letting us know! We just replied to your PM so we can gather a few more quick details and get the right specialist to reach out to you.
I am disappointed but not surprised to report that, despite the above, no one actually called me to finish resolving this issue after the customer service rep hung up during our call.
- TELUS_Support
Just sent you a reply to your private message. Check your Inbox.
