Forum Discussion
customer agreement
Just wondering if its normal to send a new customer agreement in French only. I understand Canada is a "Bilingual " Country. I did NOT receive an English copy of the new agreement and have struggled ...
dru
Community Manager
Community ManagerIt sounds like French was enabled on your account by accident if it wasn't a requested language preference.
Try connecting with the support team through other channels to disable French: https://www.telus.com/en/support/contact-us
If you select Chat, type "Agent" as you'll interact with the virtual assistant by default. The change your account will require would have to be manually selected by an agent.
